Get A Loan Finance Pty Ltd (ABN 99 689 784 174 | ACN 689 784 174) trading as Get A Loan Finance and getaloan.com.au provides credit assistance as an Authorised Credit Representative (ACR 571713) of AFAS Group Pty Ltd, holder of Australian Credit Licence 414426.
This Credit Guide contains important information about the credit assistance services we provide, our obligations under the National Consumer Credit Protection Act 2009 (Cth), the fees we may charge, the commissions we may receive, and what to do if you have a complaint.
Why You Are Receiving This Credit Guide
Under the National Consumer Credit Protection Act 2009, we must provide you with a Credit Guide as soon as practical after it becomes apparent that we are likely to provide you with credit assistance.
This guide is intended to help you understand:
who we are
the services we provide
how we assess whether a loan may be suitable for you
the fees we may charge
the commissions we may receive
how you can access our dispute resolution process
About Us
Get A Loan Finance Pty Ltd
ABN: 99 689 784 174
ACN: 689 784 174
Trading as: Get A Loan Finance / getaloan.com.au
Authorised Credit Representative: 571713
Licensee: AFAS Group Pty Ltd
Australian Credit Licence: 414426
Location: Notting Hill VIC 3168
Email: hello@getaloan.com.au
Our Credit Assistance Services
We provide credit assistance in relation to consumer and commercial finance.
Our services may include:
making enquiries about your finance needs, objectives and circumstances
obtaining further information from you and, where required, from third parties such as employers, accountants and credit reporting bodies
investigating loan options that may suit your requirements
providing information about one or more loan products
assessing, verifying and documenting the information needed to support your application
helping you complete and submit an application
liaising with lenders during the assessment and approval process
assisting with loan finalisation where required
Our Obligations to You
When providing credit assistance for consumer credit, we are required by law to make a preliminary assessment about whether the proposed credit contract is likely to be unsuitable for you.
To do this, we must:
make reasonable enquiries about your requirements and objectives
make reasonable enquiries about your current financial situation
take reasonable steps to verify your financial information
A credit contract may be unsuitable if, at the time of assessment:
you are unlikely to be able to meet the repayment obligations, or could only do so with substantial hardship
the credit does not meet your requirements or objectives
Because of these obligations, we may need to request detailed information and supporting documents from you. It is important that the information you provide is complete and accurate.
Preliminary Assessment
If we provide you with credit assistance, we will prepare a preliminary assessment as required by law and keep it for 7 years. You may request a copy of that preliminary assessment within that period.
We are only required to provide a copy if we have actually provided you with credit assistance.
Our Quote for Providing Credit Assistance
We may charge a fee for providing credit assistance.
Our current quote is:
up to $2,500 including GST, or
up to 10% of the net amount financed (NAF)
This is described as an Origination Fee and is only payable if your loan proceeds to settlement. It is a one-off fee payable at settlement. In some cases, the fee may be paid directly by you, or it may be deducted from or included in the loan disbursement, which would increase the loan amount by that fee.
Commissions We May Receive
We may receive commission from lenders or other credit providers if a loan introduced by us settles.
The amount of commission varies depending on the lender, product, loan size and other commercial factors. Commission is generally paid by the lender, not directly by you, although lender pricing and fees may reflect their overall cost of distribution.
Where required, further details of commissions may be provided to you in your application and settlement documentation.
Fees That May Be Payable to Third-Party Referrers
In some cases, we may pay a fee to a third-party referrer who introduced you to us. Where this applies, the amount and nature of that arrangement may vary. The supplied Credit Guide notes that details of fees payable by Get A Loan Finance to third-party referrers form part of the disclosure framework.
Some of the Consumer Lenders We Work With Most Often
The supplied document identifies the following six lenders as examples of the lenders to whom Get A Loan introduces the most consumer business, together with indicative lender fees. These fees are lender fees, not necessarily fees charged by Get A Loan Finance, and may change over time.
Plenti
Application Fee: $499
Monthly Fee: $9.90
PPSR: $6.80
Pepper
Application Fee: $449
Monthly Fee: $8.90
PPSR: $8.00
RACV
Application Fee: $550
Monthly Fee: $0.00
PPSR: $0.00
Firstmac
Application Fee: $400
Monthly Fee: $8.00
PPSR: $0.00
AFS
Application Fee: $495
Monthly Fee: $15.00
PPSR: $17.60
Liberty
Application Fee: $495
Monthly Fee: $7.70
PPSR: $8.00
Some lenders may also charge a risk fee, which the supplied document says can range from 1% to 10% of the car price.
Important Information About Lender Fees
Lender fees, charges, loan structures and approval criteria can vary depending on the lender and the type of loan. The examples above are indicative only and may change without notice.
Before proceeding with any loan, you should carefully review the lender’s own credit contract, terms and conditions, and fee disclosures.
Privacy and Credit Reporting
When we provide credit assistance, we may collect, use and disclose your personal information and credit-related information in accordance with our Privacy Policy and applicable privacy and credit reporting laws.
This may include obtaining information from or disclosing information to:
lenders and credit providers
credit reporting bodies
insurers
employers and accountants
guarantors or proposed guarantors
service providers and advisers
For more information, please refer to our Privacy Policy.
Your Consent
The supplied document says acceptance may occur by signing, e-signing, submitting an enquiry, emailing acceptance, or sending supporting documents requested for an application. It also states that by accepting, the customer acknowledges receipt of the Credit Guide, accepts the quote for credit assistance, appoints the credit licensee to provide credit assistance, and authorises the actions set out in the privacy statement.
For website use, that usually means your forms and application flow should clearly link to this Credit Guide and your Privacy Policy, and include an acknowledgement or consent checkbox before submission.
If You Have a Complaint
We take complaints seriously and aim to resolve concerns quickly and fairly.
Internal Dispute Resolution
If you have a complaint, please contact us first:
Get A Loan Finance Pty Ltd
Email: hello@getaloan.com.au
Location: Notting Hill VIC 3168
External Dispute Resolution
If we cannot resolve your complaint to your satisfaction, or you do not receive a response within 45 days, you may escalate the matter to the Australian Financial Complaints Authority (AFCA), which is a free and independent external dispute resolution service.
Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Website: www.afca.org.au
AFCA Member Number: 117282
Contact Us
If you have any questions about this Credit Guide or the services we provide, please contact us.
Get A Loan Finance Pty Ltd
Notting Hill VIC 3168
Email: hello@getaloan.com.au
Changes to This Credit Guide
We may update this Credit Guide from time to time to reflect changes in our business, services, regulatory requirements or lender arrangements.
