At Get A Loan, we are committed to dealing with customers fairly, respectfully and efficiently.
If you have a complaint about our service, our conduct, or how we have handled your personal information or credit-related information, we encourage you to contact us first so we can try to resolve the matter as quickly and fairly as possible.
Our Commitment to Complaint Resolution
We take complaints seriously and aim to handle them in a prompt, transparent and professional manner.
If something has gone wrong, or you are unhappy with any part of your experience with us, please let us know. We will review your concerns and work to resolve them in line with our internal dispute resolution procedures.
Who We Are
Get A Loan Finance Pty Ltd
ABN 99 689 784 174
ACN 689 784 174
We are an Authorised Credit Representative (ACR 571713) of Australian Credit Licence 414426.
How to Make a Complaint
If you would like to make a complaint, please contact us using the details below.
Contact Details
Get A Loan Finance Pty Ltd
Notting Hill VIC 3168
Email: hello@getaloan.com.au
Contact Page: https://getaloan.com.au/contact/
When contacting us, please provide enough detail for us to understand your concerns and investigate the matter properly. It can help to include:
- your name and contact details
- a clear description of the complaint
- any relevant dates
- any supporting documents or correspondence
Internal Dispute Resolution
Within our business, we follow specific procedures to try to resolve complaints quickly and fairly.
Once we receive your complaint, we will review the matter and respond as soon as reasonably possible. If we need further information from you, we may contact you to help us assess the issue properly.
If You Are Not Satisfied
If we cannot resolve your complaint to your satisfaction, or if you have not received a response from us within 45 days, you may escalate the matter to the Australian Financial Complaints Authority (AFCA).
AFCA is a free and independent external dispute resolution scheme.
Australian Financial Complaints Authority
Phone: 1800 931 678
Website: www.afca.org.au
AFCA Member Number: 117282
Privacy Complaints
If your complaint relates to how we have handled your personal information or credit-related information, you can raise that complaint directly with us using the contact details above.
You can also request access to the information we hold about you, or ask us to correct information that you believe is inaccurate, incomplete or out of date.
Our Goal
We value the opportunity to address concerns and improve our service.
If you have feedback or a complaint, we encourage you to contact us so we can work towards a fair and practical outcome.
Last updated: April 2026
