Get A Loan Finance Pty Ltd T/A getaloan.com.au
ABN: 99 689 784 174
ACN: 689 784 174
Authorised Credit Representative of Needy Loans (ACL 558796)
AFCA Member No: 117282
Date Updated: September 2025 (V2)
Reviewed by Compliance & Dispute Resolution Officer
Next review: March 2026
Complaints Manager: Jeff Blaszkowski, Compliance & Dispute Resolution Officer
Contact: Contact us Here
Introduction
At Get A Loan Finance Pty Ltd (“Get A Loan”, “we”, “our”, or “us”), we are committed to fair, transparent, and timely complaint resolution in line with the National Consumer Credit Protection Act (NCCP Act) and ASIC Regulatory Guide 165.
A complaint is any expression of dissatisfaction about our products, services, staff, or how we handle an issue where a response or resolution is expected or legally required.
We take complaints seriously and aim to resolve them quickly, fairly, and confidentially.
Our Complaints Management Process
If you have a complaint, please contact us at: hello@getaloan.com.au
When you contact us, we will collect details including:
- Your name and contact details
- Your preferred contact method
- A description of your complaint
- How you would like the issue resolved
WHAT WE WILL DO:
- Acknowledge your complaint within 3 business days
- Assign it to a qualified complaints officer for investigation
- Keep you informed of progress
- Provide you with an Internal Dispute Resolution (IDR) response
Your IDR response will include:
- The outcome of our investigation
- Your right to refer the matter to the Australian Financial Complaints Authority (AFCA) if you are not satisfied
- If your complaint cannot be resolved within the standard timeframe, we will keep you updated on progress.
Timeframe for Resolving Complaints
We aim to resolve complaints as quickly as possible. Many can be resolved within days.
| Type of Complaint | Maximum Timeframe |
| Default notice complaints | 21 calendar days |
| Hardship/postponement of enforcement requests | 21 calendar days |
| All other complaints | 30 calendar days |
Note: Exceptions may apply if more information is required or an agreement is reached with you.
If you are unhappy with our response
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA), an independent and free service.
AFCA Contact Details:
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Fax: (03) 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au
Accessibility Services
We are committed to ensuring accessibility for all customers.
Privacy & Confidentiality
All complaint information will be handled in accordance with our Privacy Policy, ensuring your details are kept secure and confidential.
Contact Us
If you have any questions or require further information about our complaints process, please contact: hello@getaloan.com.au
